What I do

I’m a senior technical writer with 30+ years documenting complex enterprise software. AI is woven into how I work today. Here’s what I do.

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Technical Writing and Documentation

I’ve been writing technical documentation for enterprise software since 1993. Most recently, I led documentation for Oracle Cloud Native Environment, a complex, multi-product platform covering Kubernetes, container orchestration, and cloud-native infrastructure.

I help technology companies with:

• Documentation strategy and information architecture
• Installation guides, administration guides, CLI references, release notes, upgrade guides
• DITA XML structured authoring and single-sourcing
• Documentation modernisation (migrating legacy toolchains to Git/DITA workflows)
• Documenting AI and ML systems, grounded in the models and tools I build and document myself

See my GitHub projects for hands-on examples including fine-tuned LLMs and a RAG system built against real documentation.

See the portfolio for examples of my work.

A note for engineering teams:

I test what I document. I’ve written Terraform and Ansible scripts that were later adopted by Oracle Support teams. I’ll work directly with your engineers, raise issues early, and deliver documentation that holds up under real use.

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How I use AI

AI is part of my writing toolkit. It makes me a faster, sharper technical writer, and it keeps my understanding of the technology first-hand.

• AI-assisted writing. I use AI to draft, edit, summarise, and research faster, while applying the same scrutiny I’d give any source. Speed never comes at the cost of accuracy.
• Documenting what I build. I build, fine-tune, and run models myself, and I document those projects end to end. It means I can write about AI systems from real understanding, not a spec sheet.
• Hands-on experiments. In my own time, I build AI and developer tooling to stay current, including fine-tuned LLMs and a retrieval-augmented system built against real documentation. See my GitHub projects for source code and write-ups.